Frequently Asked Questions

What products do you offer?

Ergowave offers a selection of ERGOWAVE ergonomic office chairs in different designs, colours and configurations.

Each product page provides clear images, specifications, available options, pricing and ordering information to help customers review and select a suitable chair.

How can I place an order?

Browse the products available on Ergowave, select the item you wish to purchase, and click " Add to cart . " Then proceed to checkout, enter your delivery address in France, choose an available payment method, and follow the steps to complete your order.

What payment methods do you accept?

We accept payments via Shop Pay, Visa, Mastercard, American Express, Apple Pay, Google Pay, UnionPay.

How long does delivery take?

Orders are processed within 1–2 business days and delivered within 5–7 business days via Aramex Australia. A flat shipping fee of AUD 30 applies to all orders.

Do you offer international delivery?

No. We currently only deliver to Australia. We plan to expand our deliveries to other countries in the future.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please verify the accuracy of your billing information. You will receive a confirmation email once payment has been processed.

What is your return timeframe?

Customers residing in Australia can return eligible items within 14 days of receiving their order. Products must be new, undamaged, and in their original packaging, with all tags and accessories.

Do you charge a restocking fee?

No, Ergowave does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, the refund will be processed within 10 business days. The refund will always be issued via the original payment method used for the order.