Installation & Assembly Service

Last updated: 28 September 2026

Ergowave offers an optional paid assembly service for selected ERGOWAVE ergonomic office chairs within eligible Sydney service areas.

Assembly is not included with standard shipping or delivery. Customers can add the service directly from an eligible chair’s product page. The assembly option must be selected before the chair is added to the cart.

Chair Assembly Fee

The chair assembly fee is AUD 20 per eligible chair.

Shipping or delivery charges, where applicable, are separate from the assembly fee.

Selecting the Assembly Service

The assembly service will be displayed as an additional option on eligible chair product pages.

Customers must select the assembly option before adding the chair to their cart. If the assembly option is not selected and included in the order, the chair will be supplied without the assembly service.

If you are unsure whether your chair or delivery address is eligible, please contact Ergowave before placing your order.

Service Availability

Chair assembly is available only within eligible Sydney service areas and is subject to appointment availability.

Customers outside eligible Sydney assembly areas may receive their chairs flat-packed or partially assembled and will be responsible for completing the assembly using the supplied instructions.

Selection of the assembly option does not confirm service availability until the delivery address and appointment have been verified by Ergowave.

What the Service Includes

The service includes the standard assembly of an eligible ERGOWAVE chair using the components and instructions supplied with the product.

The service does not include:

  • Shipping or delivery charges.

  • Removal or disposal of existing furniture.

  • Repair of previously damaged or modified products.

  • Assembly of products not confirmed as eligible.

  • Additional work not agreed upon before the appointment.

Delivery Access and Appointments

Customers must provide accurate contact and delivery information and ensure reasonable access to the assembly location.

Please notify Ergowave in advance if the property has stairs, restricted access, loading restrictions or other conditions that may affect delivery or assembly.

An adult must be available at the agreed location and time. The assembly area must be accessible and reasonably clear before the service begins.

If you need to change or cancel an assembly appointment, contact Ergowave as soon as possible. Rescheduled appointments are subject to availability.

Product Issues

If a chair or component appears damaged, incomplete or incorrect, assembly may be paused until Ergowave assesses the issue.

Please contact us with your order number, photos and a description of the problem.

Returns and refunds will be handled under the Return & Refund Policy. Manufacturing defects and eligible functional failures will be handled separately under the Warranty Policy, in addition to any rights available under the Australian Consumer Law.

Contact Ergowave

Contact: Josh
Email: support@ergowave.com.au
Phone: +61 414 219 811