Shipping policy

Order confirmation

Once you place your order, you will receive an order confirmation email . This means that we have received your order and pre-authorized your payment.

Dispatch

At www.ergowave.com.au our mission is to provide you with the best shipping options, wherever you are in Australia. Every day we strive to ensure the highest quality of service and fast delivery.

After placing your order, you will receive updates on order status and shipping information. Once your order has been shipped, you will receive a track & trace number by email.

Postage costs

• For orders from Australia:

Assembly Service

Chair assembly is not included with standard shipping or delivery. Optional chair assembly is available for AUD 20 per eligible chair within eligible Sydney service areas. The service must be selected on the eligible chair’s product page before the chair is added to the cart. Service availability is subject to confirmation of the delivery address and appointment.

Order Acceptance & Pricing

Please note that sometimes orders cannot be processed for various reasons. We reserve the right to refuse or cancel an order at any time, including:

• Incomplete or incorrect information
• Suspicions of fraud
• Payment verification issues

We may request additional verification, such as a phone number, address confirmation, proof of identity or banking details before accepting your order.

Price accuracy:
We strive to provide accurate pricing information, but errors can occur. If a pricing error is discovered, we may contact you for instructions or cancel your order and notify you of this error. We reserve the right to cancel orders listed for incorrect pricing even if they have already been confirmed and paid for.

Processing Times & Delivery Times

• Processing time: 1–2 business days (Monday to Friday)
• Shipping time: 5–7 business days (Monday to Friday)
• Shipping Carrier: Aramex Australia
• Daily cut-off time: 02:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)

Orders placed before 02pm will be processed the same day. Orders placed after 02pm will be processed the next business day.

After Placing Your Order

You will receive a confirmation email containing:

• Your order number
• Your proof of payment

Please also check your spam or junk mail folder if you do not see a confirmation in your inbox.
Still haven't received anything? Please send an email to support@ergowave.com.au with the subject: "Order Confirmation Not  Received" and our team will help you further.

Track Order

You can track your order with the track & trace number that you receive via the shipping confirmation.

If you have not received a tracking number within 4 business days , please contact us at support@ergowave.com.au and we will be happy to help you.

Customer Service

Ergowave

Address: 6 Etherden Walk, Mascot, New South Wales 2020, Australia

Phone: +61 414 219 811

Email: support@ergowave.com.au

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT+10:00) Australian Eastern Standard Time (Sydney)
Response Time: We respond within one business day